Product Safety and Recall Policy

At Alpha Beludique, product safety is important. This Policy explains safety information for toy products, assembly, use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.

Toys should be used only for their intended play purpose unless the product page states otherwise. Do not exceed stated weight, load, or age limits. Do not modify, cut, drill, overload, or misuse toys. Keep products away from open flames and direct heat sources.

2. Assembly Safety

Some products may require assembly. Customers are responsible for following assembly instructions carefully.

Improper assembly may cause instability, product damage, personal injury, or property damage.

For large or heavy toy products, we recommend assembly by two adults or by a qualified professional where appropriate.

3. Large Items, Anti-Tip and Wall Anchoring

Certain large items, including toy storage units, cabinets, bookcases, wardrobes, shelving, and large play sets, may present a tip-over risk if not properly secured.

If anti-tip hardware or wall anchoring hardware is included, it should be installed according to the instructions.

Keep children away from unanchored items. Do not allow children to climb, hang, or play on unanchored furniture-style products. Place heavier items in lower drawers or shelves. Do not place televisions or heavy objects on products unless the product is designed for that purpose.

4. Children and Household Safety

Customers should keep small parts, hardware, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely after assembly.

Please pay attention to the age grading and small-parts warnings shown on the product page or packaging. Toys that are not suitable for the stated age range may present a choking hazard to young children.

5. Product Care

Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@alphabeludique.com or +33 7 79 97 49 59.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@alphabeludique.com.